Trash Collection FAQs
We cannot accept the following items for pickup:
Dirt, mulch, sod, rocks, bricks, tile, concrete, tires, car batteries, motor oil, cooking oil, CONSTRUCTION DEBRIS, waste generated by a contractor, or any material or items deemed hazardous materials. Please do not dispose of gasoline, motor oil, liquid paints, cooking oil, or any other liquid items in a container that are not visible to Best Trash personnel. If such items result in spillage that causes a stain, Best Trash is NOT responsible for the cleanup.
If your Best Trash cart is old and dirty, there is a fee to exchange the container. To purchase a replacement container, please call 281-313-2378. Please note: This may not apply to your service area as different neighborhoods have different options.
Trash cans need to be between 30 and 50 gallons in size. Please do not use any trash cans that are smaller than 30 gallons as the crew will think it is out to be collected as trash.
No, the crew will think it is for trash collection. (Not an acceptable trash can.)
No, the crew will think it is for trash collection.
No, there are no handles on this type of container, which makes it difficult to grab when the container is full of trash. Also, this type of container typically has a narrow opening, which makes it extremely difficult to empty.
No, you may only use your own personal container that is between 30 and 50 gallons in size, or the assigned Best Trash container if your neighborhood is contracted to receive them.
Yes, it is recommended that all loose trash is bagged. You may place your household trash out in bags for collection. Please limit it to no more than 40 lbs.
If your Best Trash cart has been lost or stolen, there is a replacement fee. To purchase a replacement container, please call 281-313-2378. Please note: This may not apply to your service area as different neighborhoods have different options.
No, we do not sell our trash cans in areas that are not contracted to receive the Best Trash trash can.
No, the contract states one trash can per household. Please note: This may not apply to your service area as different neighborhoods have different options.
If your Best Trash cart needs to be repaired, please submit a contact us inquiry indicating what is damaged on the container so we can schedule a repair or have it replaced. This only applies to Best Trash-supplied containers.
If your personal container has been broken, please send us an email at email@example.com and include a description of the damage, a photo of the damage, and a copy of the receipt for proof of purchase. Please note: Containers older than six months old will not be replaced.
For residents with garage door service, we will pick up your household trash (kitchen and bathroom trash) at your garage door. Place your trash out in trash bags and/or trash cans (between 30 and 50 gallons in size). They must be accessible and visible near your garage. We are not able to go behind gates, so please make sure your garbage is not behind a gate. All other trash, such as freezer cleanouts, yard waste, and heavy trash, has to be placed at the curb for collection.
For residents that have curbside trash collection, everything is placed on the curb near the street. Please place your trash no less than 3 feet from the curb. Please ensure that there is at least 4 feet of space all around for the trash to be collected. Please do not block any trash with a vehicle or trailer.
"Your crews are courteous, friendly (always a smile on their faces), and often times go out of their way to accommodate a need of the residents! I appreciate your customer service training, efficiency, and overall great performance of your empolyees. Muchas Gracias!!"
Get In Touch With Us!
"*" indicates required fields