Payment / Billing

Payment/Billing FAQs


How can I pay my bill?

We offer several convenient ways to pay your bill.

One-time Credit Card Payment – If you would like to make a one-time payment via credit card, please call our office at 281-313-2378 to make payment by phone. We accept ACH Check payments as well as Visa, Mastercard, Discover, and American Express.

Autopay by credit or debit card Please click on the link to contact us regarding obtaining an authorization form for auto payments.

Via Website – If you would like to make a one-time payment via ACH check payment or credit/debit card payment, please go to Pay My Bill. Once you enter your service address and amount to pay, please make the payment. Please note that payment can take up to 2-3 business days to post to your account.


Can I pay my bill online?

Yes, you may pay on our website. Please visit our Pay My Bill page to pay your bill online. Please make sure you enter your service address before making the payment. Please note: It can take up to 2-3 business days for the payment to be posted to your account.

What if my service is interrupted?

Once payment has been made, we can restore your services on the next scheduled service day. Please note that paying on the day of service restores the account for the next scheduled service day.

Can I set up my bill to be paid automatically?

Yes. You may click here to contact us and obtain the authorization form to fill out and return to us for auto payment setup.

What is my account number?

Your account number is your service address.

Can I mail a check?

We are trying to go paperless and to avoid delays with getting your payments posted, it is better to pay the invoice via email or on our website. We now accept E-checks!

Can I pay by Zelle or Venmo?

No, we do not accept either one.

Can I make a one-time payment By Email?

Yes, please click here to request an invoice to be emailed. Once you get the email, you will be able to pay the bill directly. You will be able to pay with E-check or Credit/Debit card.

What if I mailed a check and it arrived after the due date?

If the check arrives after the due date, your account will incur a $25.00 late fee. To avoid late fees being added, we recommend you set it up to have your invoices emailed to you. You will be able to pay for the invoice directly from your invoice without any extra fees added to the account.

When are statements mailed out?

Quarterly statements are mailed out in December, March, June, and September.

When is my payment due?

Payments are due thirty days (30) from the date that statements are issued. For example, December 1st statements are due January 1st, March 1st statements are due April 1st, etc. Payments not received by the due date are subject to a $25.00 late fee and service interruption.

  • Lupe
    "Your crews are courteous, friendly (always a smile on their faces), and often times go out of their way to accommodate a need of the residents! I appreciate your customer service training, efficiency, and overall great performance of your empolyees. Muchas Gracias!!"

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